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Artwork FAQ

What is fibre art?

As a fibre artist, I specialise in creating framed artwork that is made from natural fibres such as wool and bamboo. The finished piece looks like a traditional painting, yet involves no traditional mediums, and you can still see some of the fibres used to create the work of art.

Piwakawaka colour palette

What materials do you use for your artwork?

I work with a variety of high-quality, sustainable, biodegradable natural fibres such as wool, bamboo, cotton, linen, silk, and alpaca. The majority of fibres that I use are locally sourced from New Zealand producers. The pieces are then professionally framed to create a durable and long-lasting artwork.

The purchase price of each original artwork listed on this website (not including prints) includes white wooden box framing, a white conservation grade mat and UltraVue glass. UltraVue offers crystal-clear colour transmission and a virtually invisible, anti-reflective surface for amazing clarity so you can see the fibres of the artwork clearly.

Why do you put your work behind glass?

Natural fibres are remarkably resilient. However, the way the artwork is created means the piece as a whole is delicate, and would likely get damaged (by friction and skin oils) if touched. Dust and moths are also enemies of wool, and the glass helps to protect the artwork for years to come.

It is possible to freight the artwork without glass (see ‘How do you handle shipping?’ below), though this is not my recommendation.

Do you accept commissions?

Absolutely! I love working on commissioned projects. Collaborating with people to bring their vision to life is one of the most rewarding aspects of my work. Whether you have a specific idea in mind or need guidance in developing a concept, I'm here to help.

What is a commission?

A commission is when you ask me to create a brand new artwork on behalf of yourself or someone else. The art piece could be for a friend, family member, workplace, hotel, restaurant, bar, hospital, public space, etc. You may be an interior designer, advertising executive or art buyer, or you may wish to commission a piece for commercial/reselling purposes.

I am happy to discuss your requirements prior to providing a quote and I’ll ask you for as much detail as possible you so I can best match your specifications. For further information or to discuss a commission visit the Contact page of this website. Please submit the form, with your contact details, and I will get in touch with you to discuss the project further.

 

How long does it take to complete a commissioned piece?

The time required will depend on various factors such as the complexity of the design, size, and my current workload. Upon discussing your project, I will provide you with an estimated timeline. Please note that intricate or larger pieces may require more time to ensure the highest quality craftsmanship.

Can I request modifications during the creation process?

Changes to the design, colour palette, size, etc., will be possible up until the artwork gets underway. However, changes that significantly deviate from the original concept may incur additional costs.

 

How do you handle shipping?

If you purchase one of my artwork pieces, I will carefully package it to ensure its safe delivery. Shipping costs will be calculated based on the size, weight, and destination of the artwork. I  will offer various shipping options, including tracking and insurance, to provide peace of mind. The cost for packaging and freight is additional to the purchase price of the artwork.

 

All care is taken when packing and shipping, however I recommend that insurance is purchased to protect against damage to the glass in transit.

 

You may purchase the piece framed, but without glass. This is not my recommendation, however I will ship a piece without glazing if requested, to prevent breakage or to save on freight costs (each piece is quite heavy with glass). I do recommend that you get the work glazed (using UltraVue glass only) at some point in the future.

 

What if I have a specific budget in mind?

I understand that everyone has unique budgetary considerations. When filling out the contact form, you can indicate your preferred budget. I will do my best to work within that range and suggest design options that align with your budget while maintaining the quality of my artwork.

 

Can I see examples of your previous work?

Certainly! You can browse through the Gallery in the Artist section of this website to view a selection of my previous artwork. 

Can I use your artwork for commercial purposes?

The ownership of the rights (including copyright, licensing and reproduction) to all of my artwork (commissioned or non-commissioned, sold or unsold) remains with me, the artist, unless I specify otherwise in a separate agreement. 

Reproducing or selling copies of my artwork (in any form) is not permitted without obtaining a separate licensing agreement from me, the artist. This is to protect my rights as an artist and ensure that I am properly compensated for my work. If you are interested in reproducing or selling prints, please discuss this with me to explore options.

Please visit my Terms of Use and Policies page for further information.

 

Do you offer licensing options for your artwork images?

Yes, this is possible. Licensing fees and terms will be discussed on a case-by-case basis, taking into account the specific usage, duration, and intended purpose of the license. Licensing agreements can provide you with the rights to use the images for various commercial products, such as prints, merchandise, or promotional materials.

 

If I buy your artwork, can I use that artwork for personal purposes?

Certainly! You are more than welcome to use images of your purchased artwork for personal purposes, such as sharing them on social media, displaying them in your home, or printing them for personal enjoyment. However, please remember to credit the artist (me) whenever you share or display the images.

 

How do I pay for your artwork?

To make the payment for your commissioned or non-commissioned artwork, I accept PayPal as my preferred method of international payment (or bank transfer within New Zealand). PayPal is a secure and widely-used online payment platform that allows for easy and convenient transactions.

Once the details of your commissioned or non-commissioned artwork are finalised and a quote is provided, I will send you an invoice via PayPal. The invoice will include the total amount due, any applicable taxes or fees, and instructions on how to make the payment.

While having a PayPal account is convenient, it is not required to make a payment. If you don't have a PayPal account, you can still proceed with the payment using a credit or debit card through PayPal's guest checkout option.

PayPal may charge a small transaction fee for processing payments. This fee is typically a percentage of the total amount. The exact fee will be displayed to you during the payment process on the PayPal website. It's always a good idea to review and confirm any applicable fees before completing the payment.

 

PayPal employs industry-standard security measures to protect your payment information. Your financial details, such as credit card numbers or bank account information, are encrypted and securely stored by PayPal. Rest assured that your payment information is handled safely and confidentially.

If you encounter any issues or have questions about the PayPal payment process, please don't hesitate to reach out to me. I'm here to assist you and ensure a smooth and hassle-free payment experience. Feel free to use the contact information provided on my website, and I will get back to you promptly.

Can I pay for the artwork in instalments?

Yes, you can. If you have commissioned artwork, a 50% deposit is typically required once a commission has been accepted. The remaining 50% of the payment is required before the artwork is shipped to you.

If you are purchasing an existing piece, and would like to pay in instalments, I will work out a payment plan that suits you. A 25% deposit will be required, then the artwork will be stored until the final instalment has been received, when it will then be shipped to you.

 

If you have any special circumstances or require alternative payment arrangements, please discuss them with me, and I will do my best to accommodate your needs.

What if I am not happy?

It hasn't happened yet, but in the unlikely event that you are not completely happy with your new artwork when you receive it, then you may return it. If the artwork has been returned to me in as-new condition, packaged well and with glass intact, within 30 days of original shipping, the sale price will be refunded as follows: 100% of the sale price (excluding shipping) refunded for existing artwork. 50% of the sale price (excluding shipping) refunded for commissioned work.

 

Please note that this refund policy is only applicable for work that has been purchased or commissioned directly from me (the artist). If you have purchased one of my pieces through a gallery or another 3rd party, you will need to discuss returns directly with that party.

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